Privacy Policy

1. Introduction

Welcome to Shapely Global Inc. ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter or marketing communications
• Create an account or sign up for our services
• Communicate with us via email, phone, or chat
• Participate in surveys, contests, or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information
• Job title and professional details
• Project requirements and specifications
• Payment and billing information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation paths
• Referring website and search terms used
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather analytics data. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development services
• Communication: To respond to inquiries, send updates, and provide customer support
• Personalization: To tailor our services and recommendations to your needs
• Marketing: To send promotional materials, newsletters, and relevant offers (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication platforms
• Analytics and marketing tools
• Customer relationship management (CRM) systems

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement industry-leading security measures to protect your information:

• Encryption: All data transmitted to and from our servers is encrypted using TLS/SSL protocols
• Access Controls: Strict authentication and authorization mechanisms limit access to authorized personnel only
• Regular Audits: We conduct regular security audits and penetration testing
• Compliance: We maintain HIPAA, SOC 2, and GDPR compliance standards
• Monitoring: 24/7 security monitoring and incident response protocols

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities, such as direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us through our website. We will respond within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

• Active Clients: Data retained for the duration of our business relationship
• Inactive Accounts: Deleted after 2 years of inactivity (unless legal retention applies)
• Marketing Data: Retained until you unsubscribe or request deletion
• Financial Records: Retained for 7 years per regulatory requirements

8. International Data Transfers

Shapely Global Inc. operates globally. Your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Adequacy decisions for certain jurisdictions
• Binding Corporate Rules for intra-company transfers

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.